At The Pet Palace you will find we have an “Everything’s Included” philosophy. Our Spacious modern facility provides everything needed to be healthy and happy and ensure your pet feels like the top dog during their vacation. Every guests receives the “Royal Treatment.” The following amenities are included daily during your pets stay:
Maid service, raised beds, fresh water, soothing music, climate controlled, Room Service & of course TLC!
We offer discounts for multiple dogs in the same owner sharing the same accommodations, extended stays, military and senior citizen discounts.
Our boarding rates follow a typical hotel structure, Check-In time is after 1pm Monday through Saturday, Sunday between 5-6pm with Fast Pass. Earlier Check- In options are available with a $10 day fee. This fee is waved for those participating in community play on day of arrival.
Check out time is at noon Monday through Saturday; Sunday 4-6pm. Late departures can be accommodated for with a $10 day fee. If a guest has a spa appointment on the departure day, the late check-out fee will be waived.
Owners can select from a variety of spacious accommodations that mirrors a just like home feeling.
Royal VIP (Very Important Pet) Suites
These suites are for the pet that prefers a luxurious at home environment. Each is uniquely decorated with a custom bed, ceiling fan, flat screen TV & phone privileges, individual lighting, and sliding glass doors. It is the red carpet treatment all the way. Choose from Queen size indoor suites (average size 6 x 8) or King size indoor (6 – 8 x 8) with recently installed K-9 Grass and outdoor semi covered patio (6 x 10). Either of which allows plenty of room for a multi-pet family.
Junior Quiet Suites
This area is perfect for Teacups or those babies who are more comfortable with a secluded peaceful retreat. Also nice option for geriatric canines under 10 lbs or 2 pets under 8lbs.
Standard Quiet Suites
This area is perfect for Teacups or those babies who are more comfortable with a secluded peaceful retreat. Also nice option for geriatric canines under 15 lbs or 2 pets under 8lbs
These 4×4 suites are perfect for the smaller breed pets under 40 lbs.
These 4×8 suites provide plenty of room for any average to large size pet or small breed pet family. These are perfect for pets or multiplet families under 100 lbs.
Everyone knows going on vacation and sitting in the hotel room all day would not fun. With this is mind, we were able to accommodate a limited number of suites with in/out privileges. These are great for the dogs that are accustom to this option or that spend much of their time outdoors during the day on a regular basis.
Standard In/Out Suites
These suites allow for pets to access their private 4 x 10-16 foot outside patio throughout the entire day at will.
Large In/Out Suites
The perfect option for large breed dogs or multi-pet families easily accommodating 2 Great Danes or 3 medium breeds comfortably – We know because we built these with our family in mind. These oversized suites are 6 x 8 inside and 6 x 16 outside.
Exercise Runs & Play Areas
We feel outside time is very important for the overall health and attitude of your pet. For those pets that have In/Out options they are free to come and go from 6:45 am – 7 pm every day at their leisure. Pets with inside only accommodations will be taken out for 3 potty breaks each day.
The Pet Palace has numerous play-yards. Sizes vary from the smaller yards to those which nicely accommodate families with two or more large breed pets!
In addition, there are two yards dedicated specifically for Community Play which is currently available Monday – Saturday and by appointment on Sundays for Boarding and Grooming dogs who have are approved for community play environment. Activity Packages are always encouraged especially for puppies and active pets, as these help to burn off pent up energy, provide mental stimulation, and much-needed exercise.
All accommodations receive frequent maid services to ensure clean suites and fresh water throughout the day. We provide raised beds or linens for all our guests. If you know your pet is a chewer, please let us know upon check-in so we can remove items to avoid charges for destructive behavior.
Keeping your pet on their regular diet is always recommended especially for puppies and those on prescription diets.
When packing your pets food, remember to package each days feeding in zip lock baggies. If they eat 2 times per day or your have multiple pets in the same suite eating the same food, both portions can be placed in 1 bag per day. Please label with “pets name” and “meal date” to ensure enough food is packed. Every pet is provided a food/treat bin in which zip-locks fit nicely. Due to lack of additional storage space as well as to ensure the correct quantity of food, we cannot accept bags/containers of dog food for stays less then 14 days. Zip locks are available for purchase in our lobby if needed.
Meals are served in the evenings. Arrangements can be made if your pet is on a specific food/schedule or has special needs such as medications with food.
Keep in mind, it is recommended you limit the amount of food you provide your pet on the day of arrival and upon returning home as these are both exciting times for your pet. The excitement might cause your dog to pant a lot and become thirsty. Give a few ice cubes to hold him over till feeding time. In a happy excited state, excessive food and water consumption can create an upset tummy.
For those that want to make Fido’s stay extra special browse through our list of “Snacktivities” for in-between meal treats that will provide your pet with a healthy snack as well as entertainment. Or choose from our endless selection of healthy and natural treats upon arrival in our Emporium. Please note, due to the health implications and possible choking hazards “Raw Hides” will not be accepted nor do we sell them in our Emporium.
Medications included in your pre-portioned ziplock of kibble for daily feeding will be free of charge. Should your monthly Heart-Worm preventative fall during a stay and can be placed in your pet’s feeding bowl, we are happy to administer at no charge. Other Oral and Topical Medications can be administered for a small fee. See our FAQ’s and Medication Form for more information.
Royal Pet Care Program
This program is only for pets while boarding, excludes pets while in daycare, grooming and training guests. The Pet Palace will pay up to $500 for any Veterinary care provided by a licensed Veterinarian for the care or treatment of the boarded pet for any injury or sickness incurred while the pet is boarding at The Pet Palace should it be required and determined to be related to their stay. Expiration is 5 days from pet’s departure. All claim must be submitted within 7 days from the pet’s departure date.
This program does NOT COVER the following items as these are beyond control of The Pet Palace:
The Pet Palace has numerous indulgences to keep your pet busy and engaged during their stay. Besides the most popular Community Play option, activities range from the “Suite Dreams” to the “Extreme Run” to ensure there is something for every pet. Our Puppy Program ensures your puppy gets additional potty breaks as well as plenty of socialization during their first year, recommended for puppies 7 months and younger. For those dog and cat breeds with long-hair coats such as Yorkshire Terriers that require daily brushing, we highly recommend that you schedule “Royal Brush” sessions to maintain the condition of their coat while boarding. When booking your reservation, please share as much information about their daily routine so we can suggest options that most mirror the attention they receive at home. Be sure to peruse the list of Activity Packages. We are sure you will find at least 1 that fits your pets life style. After all, Fido is on vacation too!
Everyone enjoys a snack now and then, especially when it is served on a silver platter. Check out our Snactivity options. You are sure to find a treat to put a smile on your furry friends face!
VIP Combo Packages
Combination activity/snacktivity packages are available to ensure your pets’ vacation is Paw’stively the best! Visit the VIP Package page to find out more about the options available.
I just wanted to e-mail and say thank you to you and your staff, because I know when I leave my dog there she is safe, and loved. I always see the employees outside with the dogs and keeping them off each other. I love that y’all care for my dog as if she is one of your own. Thank you!
I love that y’all care for my dog as if she was one of your own.
Good Morning Darrell and Angela,
Just wanted to say Thank you for taking time to look at Shiloh. He is doing fine and is just taking it easy.
He loves the Pet Palace so much that he literally wore himself rugged. He tore his paw pad open and I am taking your recommendation in applying cream on it to soften it up and giving him some Tramadol to keep him comfortable.
I must say you have an awesome center and should be very proud. Every employee has always expressed how much they love Shiloh and the care and concern they show before and after our visit is so appreciated. I am always greeted with smile and it is just a great feeling to know our pet is in such good care.
Unfortunately, we moved to other side of town and our visits are not as often. I have tried several other day cares near our new home and just cannot find the comfort level as yours.
The Pet Palace will always be our #1 place and will always be highly recommended.
Thank you again and can’t wait to come visit again soon!
Take care ,
The Pet Palace Will Aways Be Our #1 Place
When I picked them up, they seemed so happy and well taken care of. They did not seem stressed or scared. They are doing very well, and settling back into their schedules. Thank you so much for taking care of my fur babies and after the service I received at the pet palace, I will definitely bring them back.
I will definitely bring them back
We were very happy with our experience with Thor. Going in, we had no idea of the services or treatment he would receive beyond what was on your website. But I contacted you during our trip and was sent a photo of Thor and a brief message from the people that see him daily. Further, he seemed very relaxed and happy when I picked him up today – very unlike his usual trips away from home.
Relaxed and Happy
Sweetie had a wonderful time visiting with all of you. I appreciate how well you took care of her, and how responsive you were to my phone call to check on my “baby”! She had not been away from me for almost the entire 2 years I have been her parent, so it was gratifying to see how happy she was when I picked her up this afternoon. Thanks again for your loving care of Sweetie, and I will be sure to recommend you to friends who need pet boarding.
We were very pleased with the treatment Bear received. As a cat, he really doesn’t need the attention dogs do. I know he hid under his blanket most of the time, be he is that way for awhile in new places.
We were impressed with your facility, and appreciated the email regarding Hurricane Patricia, and the extra attention your staff gave to all the animals in your care during that ongoing crisis.
the immediate greeting we got when we dropped off and picked up was great. Like a high class hotel, which yours in for animals!
All in all we appreciated your attention to Bear, even though I am sure he didn’t return it.
Thanks for everything! The boys seem great and are super tired! Everyone is always helpful and pleasant at The Pet Palace and we feel very comfortable leaving our fur children there.
Thanks for everything!
Jackson enjoyed his stay!
He smelled so good when we picked him up.
He had not been boarded in a long time, it was a great feeling to see him get so excited when we walked in the door at Pet Palace!
First time at the Day Spa location! Great experience, and Annie looks great!!
I just called to make a reservation. I picked up the phone and called again to let you know how much I love and appreciate this place. I like having somewhere I know is safe to bring Argus!