Rates are based on an “overnight” stay. Check-In time begins at 1:00 pm. Please allow 10-15 minutes upon arrival for the check-in process. For everyone’s safety pets are required to be on a leash at all times while entering and exiting the facility including the parking lot. To expedite and ensure a smooth arrival, we like to be prepared as possible. Please forward the appropriate forms at time of reservation or minimum of 2 days prior to arrival whichever is first:

Owner/Pet Profile: Owner/Pet Profile
Overnight Pet Check In: Over Night Check In
Medication Forms: Medication Forms
Vaccination Forms: Vaccination Records

If you have a puppy under 7 months of age or your pet has never been to the Pet Palace before, please visit the Puppy Program and New Guest pages for information on what your pet needs prior to their arrival.

Luggage:

We provide Raised Beds, or Blankets, Bowls, and lots of Love and attention. Toys are limited to 3 per suite. Feel free to pack a disposable t-shirt for those pets with separation anxiety. Due to safety and sanitary reasons, the following will not be accepted: Beds, Bowls, Creates etc. Collars and Leashes will be returned upon check-in as we provide customized safety collars while vacationing.

Check-out time is after 12:00pm. Please schedule departure time, if known, to expedite the process. It may be necessary to move guests who are not picked up by 1:00 p.m. to less spacious accommodations to make room for arriving pets. Please note: due to check out time being 12:00 p.m., a day boarding fee will be applied to all guests departing after 1:00 p.m. unless scheduled for grooming, Group Play, or Limousine services the day of departure.

Important note: If someone other than the owner will be checking-in or picking up the pet, The Pet Palace must be notified and payment arrangements will need to be made in advance.

Although we highly discourage any disruption of the kennel area before or after-hours we understand that emergencies do happen. If you find special circumstances require after-hours attention, advance arrangements are required.

Owner Pick-Up/Drop-Off:

This option is generally available daily between 6:30 a.m. & 8:00 p.m. when the Lobby is otherwise closed. This service incurs a $50 after-hours charge.

Limousine Pick-Up/Delivery:

This service is generally available daily between 8:00 a.m. & 8 p.m. and requires a 2 hour window as well as advance reservations.